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Refund policy

Return & Refund Policy

At Ketaketi Jewels, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original packaging, tags, and accessories must be included.

  • Proof of purchase or order confirmation is required.

To initiate a return, please email us at ketaketijewels@gmail.com with your order details.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.


Return Shipping

A flat return shipping fee of ₹100 will be deducted from the refund amount or charged separately for approved returns.


Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive:

  • A damaged item

  • A defective item

  • An incorrect item

Please contact us within 48 hours of delivery at ketaketijewels@gmail.com with clear photos and your order number.

We will review the issue and arrange an appropriate resolution.


Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized jewellery

  • Items damaged due to misuse, improper handling, or normal wear and tear

  • Gift cards

  • Products returned without original packaging or proof of purchase


Exchanges

We currently offer exchanges only for damaged, defective, or incorrect products, subject to stock availability.

For exchange requests, please contact us at ketaketijewels@gmail.com.


Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds will be processed to the original payment method.

  • Refunds are typically completed within 7–10 business days after approval.

  • Your bank or payment provider may require additional time to reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ketaketijewels@gmail.com.


Contact Us

For any return, exchange, or refund-related questions:

📧 ketaketijewels@gmail.com

Thank you for shopping with Ketaketi Jewels ✨