Refund policy

Return & Refund Policy

At Ketaketi Jewels, we want you to love your purchase. If you're not completely satisfied, we're here to help.

We accept returns within 7 days of delivery.

To be eligible for a return:

To initiate a return, please email us at ketaketijewels@gmail.com with your order details.

Please do not send products back without contacting us first, as unauthorized returns may not be accepted.

A flat return shipping fee of ₹100 will be deducted from the refund amount or charged separately for approved returns.

Please inspect your order upon delivery.

If you receive:

Please contact us within 48 hours of delivery at ketaketijewels@gmail.com with clear photos and your order number.

We will review the issue and arrange an appropriate resolution.

The following items are not eligible for return:

We currently offer exchanges only for damaged, defective, or incorrect products, subject to stock availability.

For exchange requests, please contact us at ketaketijewels@gmail.com.

Once your return is received and inspected, we will notify you of the approval status.

If approved:

Refunds will be processed to the original payment method.
Refunds are typically completed within 7–10 business days after approval.
Your bank or payment provider may require additional time to reflect the refund.

If more than 15 business days have passed since your refund was approved, please contact us at ketaketijewels@gmail.com.

For any return, exchange, or refund-related questions:

Thank you for shopping with Ketaketi Jewels ✨