Shipping Policy

Last Updated: May 31, 2026

At Ketaketi Jewels, we are committed to delivering your jewellery safely and promptly. Please review our shipping policy below.

Order Processing

• Orders are typically processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• During festive seasons, wedding seasons, sales, or high-order periods, processing times may be slightly longer.

Shipping Timeline

Estimated delivery times:

• Delhi NCR: 2–5 business days

• Metro Cities: 3–7 business days

• Other Locations Across India: 5–10 business days

Please note that delivery timelines are estimates and may vary depending on your location and courier partner operations.

Shipping Charges

• Free Shipping on Orders Above ₹500

• Orders below ₹500 may be subject to standard shipping charges displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp (where applicable).

You can use this tracking information to monitor your shipment status.

Delivery Delays

While we strive to deliver every order on time, delays may occur due to:

• Weather conditions

• Public holidays

• Courier service disruptions

• Natural disasters

• Remote delivery locations

• Incorrect shipping information provided by the customer

Ketaketi Jewels is not liable for delays caused by third-party courier services.

Incorrect Address Information

Customers are responsible for providing accurate shipping details.

If an incorrect address, phone number, or PIN code is provided:

• Delivery delays may occur.

• Additional shipping charges may apply for re-dispatch.

• Orders returned due to incorrect information may be subject to re-shipping fees.

Failed Delivery Attempts

If a delivery attempt fails due to customer unavailability, courier partners may attempt re-delivery.

If the shipment is returned to us after multiple failed delivery attempts, we will contact you regarding re-shipment arrangements.

Damaged Packages

If you receive a damaged package:

• Take clear photos immediately.

• Contact us within 48 hours of delivery.

• Email us at ketaketijewels@gmail.com with your order details and photographs.

We will review the issue and assist accordingly.

International Shipping

Currently, Ketaketi Jewels primarily ships within India.

For international shipping inquiries, please contact us before placing your order.

Contact Us

For shipping-related questions, please contact:

Ketaketi Jewels

📧 Email: ketaketijewels@gmail.com

📱 WhatsApp: +91 74282 83389

Thank you for choosing Ketaketi Jewels ✨